The banking industry has experienced significant technological and digital advancements in recent years. With just a mobile device, you can conveniently conduct transactions from the comfort of your home. As one of Africa’s leading financial institutions, Equity Bank has embraced this change as well.
The bank offers a broad array of digital services, particularly through their Equity Bank Mobile App, which provides numerous functionalities. However, as the banking sector has undergone this rapid digital evolution, so too have scammers and fraudsters. This emphasizes the importance of staying informed and vigilant to avoid becoming a victim.
This is the rationale behind Equity Bank’s “Beera Steady” campaign, aimed at raising awareness and ensuring you don’t become someone who loses their hard-earned money. Firstly, it’s crucial to understand that Equity Bank will never request your banking PIN or password, so never disclose it to anyone. By adhering to this essential rule, you can protect yourself from these criminals.
Additionally, recognize that your personal banking information should remain confidential, and you should refrain from sharing it with anyone unless it’s with a highly trusted individual. In such cases, make sure you can easily trace back your information.
In the unfortunate event that your phone containing banking information is lost, you should promptly reach out to your bank to report the lost device, request a temporary freeze on your accounts, and change your online banking passwords and PINs. You should also notify your mobile provider and consider filing a police report to officially document the incident.
It’s vital to act quickly in these situations. Alternatively, you can log into another device to manage your banking information and pause all activities on the lost device.
Many individuals have voiced concerns about noticing unauthorized transactions on their accounts, often blaming the banks for the losses. However, investigations typically reveal that these individuals failed to take swift action to secure their information after losing their devices and neglected to notify their banks immediately. Avoid being one of those careless and negligent individuals.
Furthermore, ensure you have your banking details readily available when contacting the bank for assistance in these situations. This information should include your account number, contact details, and relevant identification. Regularly reviewing your account for any unusual transactions is also essential.
