ICEA LION, a prominent insurance company, has reiterated its commitment to transparency and client satisfaction amidst recent concerns raised by TV news anchor Andrew Kyamagero. The news anchor had expressed expectations on social media after filing an insurance claim for his vehicle, which required urgent Christmas season repairs.
In response to Kyamagero’s remarks, ICEA LION released a statement outlining their dedication to consistent policy application and ensuring a smooth resolution for all filed claims. The company emphasized that their commitment goes beyond honoring agreements and extends to providing satisfactory solutions for their clients.
CEO Ambrose Kibuuka highlighted ICEA LION’s track record, operating in Uganda for nearly twenty-five years with a strong customer base. The company typically handles client matters privately due to data protection laws but felt compelled to offer clarity in this instance.
Kyamagero had sought repairs at the EASY RIDE automotive garage, and the settlement offer covered the purchase and installation of a new engine, towing costs, and assessed expenses. However, a delay occurred when it was discovered that the engine had been repaired instead of replaced as per the quotation.
ICEA LION clarified that once a client chooses a preferred garage for repairs, the insurer cannot be held liable for resulting issues, emphasizing the importance of post-repair inspections for quality assurance.
The statement also refuted claims that Kyamagero had been provided with a replacement vehicle in dangerous mechanical condition. ICEA LION expressed proactive efforts to address and resolve the issue, having met with Kyamagero on January 2, 2024.
The company reassured clients of its commitment to exceeding expectations, dealing with concerns transparently, and fostering a relationship built on trust, transparency, and empathy. ICEA LION encouraged open communication with clients to address any concerns promptly.
