Centenary Bank has taken a bold step into the digital realm by launching banking services on WhatsApp, offering customers a convenient way to manage their finances from the comfort of their homes. The new service allows Centenary Bank’s retail customers to perform a variety of banking tasks directly on their smartphones using the popular messaging platform.
During the official launch, Fabian Kasi, the Managing Director of Centenary Bank, emphasized that the move towards WhatsApp banking is a strategic effort to enhance customer convenience. He stated, “This is part of the digital journey of the bank that we have been on for quite some time. We hope this service will reshape the way customers engage with us by providing more alternative channels for access to banking services.”
Kasi highlighted the bank’s financial inclusion strategy, focusing on accessibility as a key pillar. “Using channels like this one as an alternative fulfills the promise of us being accessible any time anywhere, wherever you may be, to access our services,” he added.
Recognizing the rapid evolution of banking, especially in mobile banking, Kasi emphasized the institution’s commitment to staying ahead of changes and embracing innovations to exceed customer expectations.
Charles Kabanda, the General Manager Retail and Microfinance at Centenary Bank, noted the significance of WhatsApp as one of the most widely used messaging platforms globally. He explained, “It empowers our customers to seamlessly manage their finances at their fingertips with instant messaging response and the ability to chat with the call center agent for the resolution of any issue that may arise.”
The WhatsApp banking service offers a range of features for Centenary Bank customers, including balance inquiries, mini statements, PIN changes, card blocking and unblocking, mobile money transfers, interbank transactions, airtime purchases, utility payments to URA, and Cente loans, among others.
This move aligns with Centenary Bank’s commitment to leveraging technology and innovation to meet and exceed customer expectations in an ever-evolving banking landscape.
How to use Cente WhatsApp Banking
Centenary Bank’s WhatsApp Banking allows users to perform a wide range of banking transactions directly through the WhatsApp application.
From checking balances and receiving statements to transferring funds, paying bills, and even applying for loans, the service promises a comprehensive suite of financial tools at the users’ fingertips. This includes facilitating payments for utilities such as water and electricity, TV subscriptions, and more.
To get started, users can simply save the contact +256744200555, text it via WhatsApp, and begin their banking journey with Centenary Bank. The platform’s instant and secure nature aims to enable users manage their finances anytime, anywhere.
When you text the number via WhatsApp but are not a customer, here is the response:
“Hello 👋. I am CENTECHAT 😎. Welcome To Centenary Bank WhatsApp Banking 🏦. Centenary Bank offers a wide range of services 🎁 over WhatsApp in a simple and secure way 🔐. Dear customer, please use only the official WhatsApp application from the Google play store or Apple App Store. You don’t have an active account linked to this Mobile Number. Kindly visit our nearest branch. “
What they said
Mr. Fabian Kasi, the Managing Director of Centenary Bank, underscores the importance of staying ahead of changes and embracing innovation in the financial sector. By introducing Cente WhatsApp Banking, Centenary Bank aims to break down barriers, ensuring that banking services are readily available to a wider audience.
One key feature highlighted by Mr. Kasi is the platform’s emphasis on security. In an age where cybersecurity is paramount, Cente WhatsApp Banking prioritizes the protection of user information, providing a safe environment for conducting financial transactions. This focus on security is designed to instill confidence in users, encouraging them to embrace the convenience of digital banking.
Craft Silicon’s representative, Mr. Vivek, expressed excitement about the innovative milestone, positioning Centenary Bank as one of the first banks to enable transactions on WhatsApp. He underscored the simplicity and efficiency of the service in bringing essential banking functions to a widely used communication platform.
