At Equity Bank, every customer matters and now, the bank is taking service excellence to the next level by making it even easier for clients to share their experiences.
Whether you’re visiting to open an account, make a transaction, or simply ask a question, Equity Bank wants to hear from you. At all branches, customers are now invited to scan a QR code and give real-time feedback on the service received. It’s fast, easy, and takes just a few moments, but your voice could make a big difference.
This initiative reflects Equity Bank’s strong commitment to being customer-first in all it does. By encouraging open feedback, the bank ensures that clients feel valued, heard, and part of the continuous improvement journey. It’s not just about fixing issues, it’s about building relationships based on trust and responsiveness.
“We believe that good service starts with listening,” says a representative from Equity Bank. “Your opinions help us know what’s working and where we need to improve. That’s how we grow with you.”
With technology at the heart of the process, the QR code system also keeps things contactless, quick, and convenient, no paperwork, no long surveys.
So next time you visit an Equity branch, don’t leave without telling them how they did. Scan. Share. Be heard. Because at Equity Bank, your feedback shapes the future of banking.
