Uganda ranks 103rd globally in internet affordability, with costs only lower than those in South Sudan among East African nations, as reported by Cable.co.uk. This ranking highlights significant challenges for Ugandans like Sophy Mukamwiza, whose business heavily relies on costly internet bundles.
The Burden of Internet Expenses
Sophy Mukamwiza, a 28-year-old entrepreneur and social media influencer, spends approximately UGX 300,000 monthly on internet bundles, exceeding what many Ugandans earn annually. She notes that despite substantial expenses, data depletion remains a constant issue, hindering her ability to effectively engage her clientele, 70% of whom are on social media.
Regional Disparities in Affordability
Comparatively, neighboring countries like Rwanda and Kenya offer more affordable internet services, ranking 52nd and 57th respectively in global affordability. Uganda’s challenges are compounded by inconsistent service quality and unexpected data usage patterns, which Mukamwiza and others find frustrating.
Public Outcry and Telecom Responses
Recently, Ugandans voiced their frustrations through the #DataTheftExhibition campaign on social media platforms, targeting major telecom providers like MTN and Airtel. The campaign prompted responses from both companies, acknowledging concerns and pledging transparency initiatives like the Airtel Data Manager.
Transparency Issues and Consumer Rights
Critics like Juliet Nanfuka from CIPESA raise concerns about transparency in data usage policies and pricing, urging independent audits to verify telecom companies’ claims. Kenneth Muhangi, an advocate for technology and intellectual property rights, echoes these calls for greater accountability and fairness in service provision.
Government and Industry Challenges
The government faces challenges in expanding internet access amid high operational costs and taxes, including an 18% VAT and 12% excise duty on data. Efforts such as the UCUSAF aim to bridge these gaps by funding connectivity projects in rural areas, though progress remains slow compared to regional peers.
Future Prospects and Government Initiatives
Despite challenges, Uganda’s 2024 budget allocated UGX 246 billion towards enhancing internet infrastructure and digital services. Initiatives to reduce taxes on devices and internet services aim to stimulate innovation and improve affordability, crucial for advancing digital literacy and economic opportunities.
