URA Promises New Service Center, Engages Traders on Tax Matters
The Uganda Revenue Authority (URA) has announced plans to open an operational office in the Kikuubo business area soon. This move, in collaboration with the Private Sector Foundation Uganda (PSFU), aims to provide services closer to traders in downtown Kampala. The services will include assistance with technology adoption, return filing, and other tax-related issues.
Commissioner General John Musinguzi revealed this plan during a joint press conference at the PSFU offices in Nakasero. He stated that the purpose of the office is to offer services to taxpayers, such as return filing, issuing e-receipts, raising awareness, and bridging any knowledge gaps between traders and URA.
This initiative comes after concerns raised by traders in downtown Kampala regarding the implementation of the Electronic Fiscal Receipting and Invoicing Solution (EFRIS). Some traders had threatened to demonstrate and close their shops if URA did not address their grievances.
In a meeting attended by URA, PSFU, and representatives from various trader associations, including the Kampala City Traders Association (KACITA), it was agreed to prioritize continued dialogue instead of disruptive actions.
Musinguzi emphasized URA’s readiness to address operational concerns and called for voluntary compliance and adoption of EFRIS. URA will also continue to support traders who are facing difficulties in adopting EFRIS.
Addressing allegations of double taxation, Musinguzi clarified that there is no such practice. He attributed misunderstandings to middlemen who exploit traders. These middlemen often overcharge traders for goods, leading to misconceptions about double taxation.
Musinguzi advised traders to engage directly with URA for tax matters, emphasizing that URA is the only authorized body for return filing.
Sarah Kagingo, the Vice Chairperson of PSFU, stressed the importance of continuous dialogue to find lasting solutions and prevent disruptions. She highlighted that demonstrations and violence in Kampala could negatively impact businesses, affecting their compliance in the long run.
